At PerfectLine, we are committed to providing a seamless and trusted shopping experience. This policy outlines how we handle delivery, shipping times, returns, and exchanges.
Local Delivery (South Africa):
We offer fast and reliable courier delivery across South Africa.
Estimated Delivery Time: 2–5 working days depending on your location.
Shipping Fees:
Flat shipping fee may apply depending on your order total or location.
Free delivery may be offered on certain promotional items or bulk orders.
Tracking:
Once your order is shipped, we will email you a tracking number so you can follow your package.
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
We want you to be fully satisfied with your purchase. If you’re not happy with your product, we’re here to help.
Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in the original packaging.
Proof of purchase or order confirmation is required.
Custom or special-order items
Products marked as “final sale”
Used or damaged items due to customer mishandling
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, a refund will be issued to your original payment method within 7 working days.
Shipping fees are non-refundable unless the item was defective or sent in error.
If you received the wrong item or a defective product, please contact us within 3 days of delivery. We will arrange a replacement or exchange as quickly as possible.
For any delivery or return-related questions, please contact us:
Email: [jl@qmedia.co.za]
Phone: [+27824675111]
Address: [PO BOX 2841, Halfway House, 1685, South Africa]
PerfectLine – Trusted Henselite Distributor in South Africa.
1. Fast Courier Delivery
2. Easy Returns
3. Local Support
